Privacy Policy

User Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://flygoog.com/, and/or its related mobile application, “FlyGoog”, as available on Google Play Store and Apple App Store (hereinafter referred to as the “website” or “app”) which is operated by:

Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284

(hereinafter referred to the “Company” or “FlyGoog” or “us” or “our” or “we”). In this Policy, you shall be referred to as “you” or “your” or “user(s)”.

This policy is in compliance with the Digital Personal Data Protection Act, 2023, and reflects our commitment to safeguard your personal information while providing a personalized and valuable service.

Your privacy is of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our website and app. We are committed to protecting the privacy and security of the personal information of our users. This policy is designed to inform you about how we handle your personal data, the types of information we collect, how it is processed, and for what purposes. The use of information collected through our app/website shall be limited to the purposes described under this Privacy Policy and our Terms of Service.

By using our app, website, or availing of our services or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE APP OR WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

TABLE OF CONTENT
Sr. No.	Particular
1)	What information about the users do we collect?
2)	Lawful basis for processing personal information
3)	How do we use this information?
4)	Deleting your information
5)	Cookie Policy
6)	Sharing of information
7)	Storage and Security of Information
8)	Links to third party sites
9)	Your Rights under Digital Personal Data Protection Act, 2023
10)	How do we respond to legal requests?
11)	Children Privacy
12)	How can you withdraw your consent?
13)	Governing law and Dispute Resolution
14)	Do you have any questions or concerns about this privacy policy?
15)	Updates
16)	Welcoming of Suggestion

1. What information about the users do we collect?

FlyGoog collects various types of information to provide and improve our services, ensuring a personalized and efficient experience for our users. Here are the details regarding the information we collect:

a) Personal Identification Information:

i. Name: We collect your full name to personalize your service experience.
ii. Phone Number: Your phone number is collected as a primary contact detail to communicate with you regarding your orders and deliveries.
iii. Email Address: We collect your email address to send order confirmations, billing invoices, and updates about our services. Providing your email address is optional but recommended for a full service experience.
iv. Address: Your residential address is collected to ensure accurate and timely delivery of your orders.

b) Order Details: We collect information related to your orders, including the types of eggs, quantity, delivery frequency, and specific preferences or instructions you might have regarding your subscriptions.

c) Payment Information: While FlyGoog does not store payment card details, we collect information about the payment methods, such as whether you paid via UPI, credit/debit card, or using the FlyGoog wallet.

d) Device and Access Information:

i. Location Data: We collect precise or approximate location data from your device if you enable location services. This data helps us facilitate deliveries, provide accurate service, and improve logistical planning.
ii. Log Data: When you access our service, our servers automatically record information that your browser sends ("log data"). This log data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, and other statistics.

e) Communications: We collect information you provide directly in your communications with FlyGoog customer service or during surveys, such as feedback and contact preferences.

2. What are the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

a) Consent: We use your email address to send you promotional materials and newsletters, but only if you have opted in to receive these communications. You have the right to withdraw your consent at any time. For users who have consented to location tracking, we use this data to enhance delivery services and ensure the correct delivery area.
b) Performance of a contract: We process your personal information to fulfill our contractual obligations to you. This includes using your name, address, and payment information to process orders, deliver products, and communicate with you regarding delivery schedules and changes to your subscription.
c) Legal obligations: We process your personal data as necessary to comply with our legal obligations, such as tax laws and other regulatory requirements, which might require us to maintain records of transactions and interactions.
d) Legitimate interests: We process certain information under the lawful basis of legitimate interests. This includes data processing activities carried out for the purposes of improving our services, protecting against fraud or misuse of our services, and enhancing user experience. When relying on legitimate interests, we ensure that the processing is necessary and balanced against the individual’s rights and freedoms.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at contact@flygoog.com.

3. How do we use this information?

At FlyGoog, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:

a) Order Fulfillment: We use your name, address, and phone number to fulfill your orders, ensure accurate deliveries, and manage subscriptions.
b) Account Management: Your information helps us in managing your account, including registration, profile setup, and user support, ensuring a smooth and customized user experience.
c) Updates and Notifications: We use your email address and phone number to send you important updates about your orders, changes to our services, or new features.
d) Billing and Payments: We process payment information to complete transactions, issue invoices, and manage financial records in compliance with accounting and taxation laws.
e) Marketing and Promotions: With your consent, we send promotional emails and messages to keep you informed about new products, special offers, and events.
f) Service Improvement: We analyze user data to improve the App's functionality, interface, and content, aiming to enhance overall user satisfaction and engagement with our services.
g) Security and Fraud Prevention: Information collected aids in protecting against fraudulent activities, ensuring the integrity and security of our services and user accounts.
h) Legal Compliance: Your information is used to comply with legal obligations, such as data protection laws, and to respond to lawful requests by authorities.
i) Analytics and Performance Improvement: To monitor and analyze usage and trends to improve our website and App’s functionality and user interface.

4. How can you delete your information and account?

Your information, account, and the content that you share on our website and App is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests. To delete your FlyGoog account and personal information, you can initiate the process directly within the FlyGoog App or by contacting our customer support team via email at contact@flygoog.com. Please provide your account details and expressly state your desire to delete your account. Upon receiving your request, we will verify your identity to ensure the security of your account. This process may involve asking you to provide additional information or to confirm your identity through email or other secure methods. Deleting your account will result in the removal of your access to any areas of our app or services requiring an account. Furthermore, all data associated with your account, including your order history and user preferences, will be permanently deleted. Please note that if there is any outstanding financial obligation on your account, the account can only be closed once those obligations are settled.

5. Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, you may change the cookie settings on your web browser.

6. Who do we share your information with?

FlyGoog takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

a) Delivery Partners: To ensure the delivery of eggs to your doorstep, we share your name, address, and contact details with our delivery partners. This enables them to plan routes, communicate with you about delivery times, and handle any delivery-related issues efficiently.
b) Employees: Your information may also be accessed and used by our employees to the extent necessary to perform their job functions. This includes providing customer support, developing and improving our services, and managing account and service-related activities. Our employees are bound by strict confidentiality agreements and company policies that mandate the responsible handling and protection of personal information, ensuring it is used only for legitimate business purposes and in compliance with our privacy policy and applicable laws.
c) Payment Processors: We share transaction details with payment processors to facilitate payment for our services. However, FlyGoog does not store your credit card information; it is processed and stored by our payment processing partners who are compliant with security standards.
d) IT and Cloud Services: To manage our data and maintain our services, we share information with our IT and cloud service providers. This includes data hosting and maintenance providers who help us secure our platform and protect your information.
e) Legal Obligations: In certain situations, FlyGoog may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share information to comply with a judicial proceeding, court order, or legal process served on our website or app.
f) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you of such transfers and any changes to our privacy practices.
g) Aggregated Data: We may share aggregated and anonymized data that cannot be used to identify individuals. This information is used for analytical and research purposes.
h) With Your Consent: If you provide explicit consent, we may share your data for other specific purposes. You have the option to opt in or opt out of such activities.

It's important to emphasize that FlyGoog does not sell or rent your personal information to third parties. We take all necessary steps to safeguard your privacy and security. Please be aware that when you engage in user-to-user interactions, your information is shared with those users as part of the intended platform functionality.

7. Storage and Security of Information

At FlyGoog, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here's how we handle this crucial aspect.

a) Storage: Personal data collected through the FlyGoog platform is stored on secure servers managed by our hosting service provider, GoDaddy. Although these servers use a Virtual Private Server (VPS) environment for now, they are configured to ensure high security and performance.
b) Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.
c) Encryption: We employ robust encryption methods to secure your data both in transit and at rest. Data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology or similar protocols, ensuring that your personal information is safeguarded against interception or eavesdropping.
d) Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. This includes retaining information to comply with our legal obligations, resolve disputes, and enforce our agreements.
e) Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.
f) User Authentication: We use industry-standard authentication and authorization practices to confirm the identity of users and restrict unauthorized access to accounts.
g) Password Protection: We encourage strong password practices, including password complexity and periodic password updates, to enhance the security of user accounts.
h) Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.

While we implement stringent security measures, it's important to remember that no method of data transmission over the internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.

8. Links to other Sites

The website and App may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.

9. Your Rights under Digital Personal Data Protection Act, 2023

All your user information will be collected, stored, processed and shared strictly in accordance, in line and full compliance with Digital Personal Data Protection Act, 2023.

For the purposes of applicable law, your DATA CONTROLLER is:

Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284

Under applicable law, you have the following rights in respect of your personal information:

i. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
ii. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
iii. Right to Erasure: Also known as the right to be forgotten, you may request the deletion or removal of your personal data when there is no compelling reason for its continued processing.
iv. Right to Restriction of Processing: You have the right to request a restriction on the processing of your personal data. This means that your personal data can only be processed with your consent or for certain limited purposes.
v. Right to withdraw your consent: If you have given consent to the processing of your personal data for one or more specific purposes, you have the right to withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
vi. Right to Lodge a Complaint: You have the right to lodge a complaint with the data protection board if you believe that your personal data has not been processed in compliance with the Digital Personal Data Protection Act, 2023.

To make such requests, please contact us at contact@flygoog.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

10. How do we respond to legal requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

11. Children Privacy

Protecting children's privacy is important to us. If you are under the age of 18, you must have verifiable consent of your parent or legal guardian in order to use the website or our App or our Services. We do not direct the App/website or our services to, nor do we knowingly collect any personal information from, such children. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at contact@flygoog.com if you believe we unknowingly collected information described in this Section.

12. How can you withdraw your consent? (OPT-OUT)

At FlyGoog, we respect your privacy rights and provide you with the option to withdraw your consent for certain uses of your personal information. Here’s how you can opt-out of various services and data processing activities:

a) Marketing Communications: If you no longer wish to receive promotional emails or other marketing communications from us, you can opt-out by clicking the "unsubscribe" link at the bottom of the email communications. Alternatively, you can contact us directly at contact@flygoog.com to request removal from our marketing lists.
b) Location Services: You can withdraw your consent for us to collect and use your location data by changing the settings on your device. If you disable location services, you may not be able to use certain features of the FlyGoog app that require location information.
c) Mobile Notifications: For mobile app users, you can manage your preferences for notifications by adjusting the settings within the FlyGoog app or your device’s settings. This allows you to choose whether to receive push notifications about orders, deliveries, or promotions.
d) Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our site may then be inaccessible or not function properly.
e) Account Information: You can also change your account settings within the FlyGoog app or website to update or delete information previously provided. This may include contact information, payment methods, and other personal details stored in your user profile.
f) Withdrawing General Consent: If you wish to withdraw your consent for any specific activity not listed above, or for all processing activities, you can contact us at contact@flygoog.com. Please specify which activities you are withdrawing your consent from.

Upon receiving your request to withdraw consent, FlyGoog will process it promptly and stop the data processing activities for which consent was withdrawn, unless we have another legal basis to continue processing your data. We will confirm the withdrawal and any consequent actions taken in response to your request. Please note that withdrawing consent may affect our ability to provide certain services to you.

13. Governing law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims, or controversies arising out of or in relation to your use of the website or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.

14. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, or with any content or service of FlyGoog, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

Name: Nishchal Parne
Email: nishchalparne@flygoog.com
Postal: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana – 508284

15. Updates to this Policy

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website or App or our Services after any amendments to this Policy shall constitute your acceptance to such amendments.

16. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at contact@flygoog.com.

Last updated on April 30, 2024.

Agent Privacy Policy

Welcome to FlyGoog Agent, an app designed to facilitate the work of our delivery and sales agents. This notice describes the privacy policy (“Privacy Policy” or “Policy”) of the mobile application, “FlyGoog Agent”, as available on Google Play Store and Apple App Store (hereinafter referred to as the “app”) which is operated by:

Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284
(hereinafter referred to the “Company” or “FlyGoog” or “us” or “our” or “we”). In this Policy, you shall be referred to as “you” or “your” or “agent(s)”.

This policy is in compliance with Digital Personal Data Protection Act, 2023, and the rules made thereunder. Your privacy is important to us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information through your use of our app. We are committed to protecting the privacy and security of the personal information of our agents. This policy is designed to inform you about how we handle your personal data, the types of information we collect, how it is processed, and for what purposes. The use of information collected through our App shall be limited to the purposes described under this Privacy Policy, our Terms & Conditions, and Sales Agent Agreement.

By using our App, or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.

If you do not agree with these practices, please do not use the services or the app or provide us with any of your personal information.

TABLE OF CONTENT
Sr. No.	Particular
1)	What information about the agents do we collect?
2)	Lawful basis for processing personal information
3)	How do we use this information?
4)	Sharing of information
5)	Storage and Security of Information
6)	Your Rights under Digital Personal Data Protection Act, 2023
7)	How do we respond to legal requests?
8)	Children Privacy
9)	Governing law and Dispute Resolution
10)	Do you have any questions or concerns about this privacy policy?
11)	Updates
12)	Welcoming of Suggestion

1. What information about the agents do we collect?

FOR DELIVERY AGENTS:

a) Personal Identification Information: We collect your Aadhaar card details to verify your identity and create your profile. Additionally, we require your phone number for communication purposes and to help set up your profile. We also collect your PAN card details to comply with financial regulations and further verify your identity. Furthermore, we need your address proof to confirm your residency.

b) Bank Account Details: We collect your bank account details to ensure that your earnings are directly deposited into your bank account. This helps streamline the payment process and ensures timely salary deposits.

c) Profile Photo: We require a profile photo to identify you within our system. This photo is used to create your profile and helps us and our customers recognize you.

d) Real-Time Photos: As a delivery agent, you are required to take real-time photos of the deliveries. These photos are used to confirm that each delivery has been successfully completed and helps maintain accountability.

e) Location Data: We track your location through the app to ensure that the delivery is being made at the right time.

f) Order Details: We keep track of the number of eggs you deliver and any modifications made to orders as per customer requests. This information is crucial for managing inventory and ensuring accurate delivery records.

FOR SALES AGENTS:

a) Personal Identification Information: During the offline hiring process, we collect your photo to create your profile and verify your identity. We also collect your phone number for communication and profile creation, along with your email ID to facilitate communication and set up your profile in our system.

b) Location Data: We track your location through the app to ensure that you are visiting the assigned houses and working the required hours. This helps us monitor your performance and ensure compliance with job requirements.

2. What are the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

a) Consent: In some cases, we may request your explicit consent to collect and use your personal information for specific purposes. For instance, we may ask for your consent to use your profile photo within our app.

b) Performance of a contract: We collect and use your personal information to fulfill our contractual obligations to you. This includes creating and managing your profile, processing your earnings, and ensuring the proper execution of deliveries and promotional activities.

c) Legal obligations: We collect and use your personal information to comply with legal obligations, such as verifying your identity with your Aadhaar card, PAN card, and address proof. This ensures we meet regulatory requirements and can provide accurate and lawful financial reporting.

d) Legitimate interests: We use your personal information to pursue our legitimate interests, which include ensuring the efficient operation of our services, monitoring and improving performance, and maintaining the security and integrity of our app. For example, tracking your location helps us verify that deliveries are made on time and that sales agents visit the assigned houses.

e) Protection of Vital Interests: In rare cases, we may use your personal information to protect your vital interests or those of another person. This may include using your location data to ensure your safety during deliveries or promotional activities.

3. How do we use this information?

We use the personal information we collect from you in several ways to ensure the smooth operation of our services and to meet our business requirements. Here are the key ways we use your information:

a) Profile Creation and Management: We use your Aadhaar card, phone number, PAN card, and address proof to create and manage your profile. This helps us verify your identity and ensure that only authorized individuals are performing delivery and sales tasks.

b) Salary Payments: Your bank account details are used to process your earnings. We deposit your salary directly into your bank account to ensure timely and secure payments.

c) Communication: We use your phone number and email ID to communicate important information regarding your tasks, performance, and any updates to our services. This includes notifying you of any changes to your delivery schedule or promotional activities.

d) Delivery Confirmation: Real-time photos taken by delivery agents are used to confirm the completion of deliveries. This ensures that our customers receive their orders as expected and helps us maintain accountability.

e) Performance Tracking: We track your location data to monitor your performance and ensure that deliveries are made on time and sales agents visit the assigned houses. This helps us manage and improve the efficiency of our services.

f) Inventory Management: By keeping track of the number of eggs delivered and any order modifications, we can manage our inventory effectively. This ensures that we can meet customer demands and maintain accurate records.

g) Compliance and Verification: We use your personal identification information to comply with legal and regulatory requirements. This includes verifying your identity and ensuring that we meet financial reporting obligations.

h) Security and Safety: Tracking your location data helps us ensure your safety and security during deliveries and promotional activities. It also allows us to respond promptly in case of any issues or emergencies.

i) Improvement and Accountability: We use the information collected to provide opportunities for improvement and hold you accountable for your performance. This includes providing feedback and taking necessary actions if job requirements are not met.

4. Who do we share your information with?

FlyGoog takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

a) Internal Team: Your personal information is accessible to our internal team members who need it to perform their job duties. This includes creating and managing your profile, processing your earnings, and monitoring your performance.

b) Financial Institution: We share your bank account details with our financial institutions to facilitate salary payments. This ensures that your earnings are deposited directly into your bank account securely and efficiently.

c) Service Providers: We may share your information with third-party service providers who assist us in operating our app, conducting our business, or providing services to you. These providers include hosting services, IT support, and payment processors. They are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

d) Legal and Regulatory Authorities: We may share your personal information with legal and regulatory authorities to comply with legal obligations, respond to legal processes, or protect our rights and interests. This includes sharing information for identity verification, financial reporting, and compliance with employment laws.

e) Emergency: In rare cases, we may share your information to protect your vital interests or those of another person. For example, we may share your location data in case of an emergency to ensure your safety during deliveries or promotional activities.

f) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you of such transfers and any changes to our privacy practices.

g) With Your Consent: If you provide explicit consent, we may share your data for other specific purposes. You have the option to opt in or opt out of such activities.

It's important to emphasize that FlyGoog does not sell or rent your personal information to third parties. We take all necessary steps to safeguard your privacy and security. Please be aware that when you engage in agent-to-agent interactions, your information is shared with those agents as part of the intended platform functionality.

5. Storage and Security of Information

a) Storage: Personal data collected through the FlyGoog platform is stored on secure servers managed by our hosting service provider, GoDaddy. Although these servers use a Virtual Private Server (VPS) environment for now, they are configured to ensure high security and performance.

b) Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to agent data are bound by strict confidentiality agreements.

c) Encryption: We employ robust encryption methods to secure your data both in transit and at rest. Data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology or similar protocols, ensuring that your personal information is safeguarded against interception or eavesdropping.

d) Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. This includes retaining information to comply with our legal obligations, resolve disputes, and enforce our agreements.

e) Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.

f) Agent Authentication: We use industry-standard authentication and authorization practices to confirm the identity of agents and restrict unauthorized access to accounts.

g) Password Protection: We encourage strong password practices, including password complexity and periodic password updates, to enhance the security of agent accounts.

h) Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.

6. Your Rights under Digital Personal Data Protection Act, 2023

ALL YOUR AGENT INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND FULL COMPLIANCE WITH DIGITAL PERSONAL DATA PROTECTION ACT, 2023.

For the purposes of applicable law, your DATA CONTROLLER is:
Company Name: FlyGoog
Registered Office: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana - 508284

Under applicable law, you have the following rights in respect of your personal information:

Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
Right to Erasure: Also known as the right to be forgotten, you may request the deletion or removal of your personal data when there is no compelling reason for its continued processing.
Right to Restriction of Processing: You have the right to request a restriction on the processing of your personal data. This means that your personal data can only be processed with your consent or for certain limited purposes.
Right to withdraw your consent: If you have given consent to the processing of your personal data for one or more specific purposes, you have the right to withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with the data protection board if you believe that your personal data has not been processed in compliance with the Digital Personal Data Protection Act, 2023.

To make such requests, please contact us at contact@flygoog.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

7. How do we respond to legal requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order, or summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

8. Children Privacy

Protecting children's privacy is important to us. If you are under the age of 18, you are not allowed to use this App. We do not direct the App, nor do we knowingly collect any personal information from such children. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at contact@flygoog.com if you believe we unknowingly collected information described in this Section.

9. Governing law and Dispute Resolution

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the App, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

10. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms & Conditions, or with any content or service of FlyGoog Agent App, in that case, you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

• Name: Nishchal Parne
• Email: nishchalparne@flygoog.com
• Postal: 1-45, Jalalpur (M), Bhoodhan Pochampally, Pochampalle, Nalgonda, Telangana – 508284

11. Updates to this Policy

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the App after any amendments to this Policy shall constitute your acceptance to such amendments.

12. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at contact@flygoog.com.

Last updated on May 22, 2024.